Who we are
Our website address is: https://munamer.com.
What personal data we collect and why we collect it
When you leave comments on the site we collect the data shown in the comments form, and also your IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Information submitted through the contact forms on our site are sent to our company email, hosted by Gmail. Google adheres to the EU “Privacy Shield” policy and you can find more information about this here.
While we keep these submissions for customer service purposes they are never used for marketing purposes or shared with third parties.
Our site uses the following cookies:
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
In addition to Google Analytics, we are using the following statistics on our site for performance and monitoring:
Affiliate performance statistics – statistics regarding our affiliates
Installer statistics – statistics regarding the number of plugin installations of our products in clients, also includes the site info like PHP version, WordPress version used, etc.
Support statistics – statistics regarding our supporters and clients about how many tickets created, resolved, pending, etc.
WooCommerce statistics – statistics regarding our sales, conversion rates, refunds, etc.
Reference sites statistics – statistics regarding our clients reference sites installation.
Compatibility plugin statistics – statistics regarding our clients compatible/incompatible themes/plugins with our products.
Who we share your data with
We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc. However, some data is transferred and/or stored with third-party services we use, like cloud-based services and payment processors. This is done as a way to provide you with a better overall service and user experience.
Here are the services we use to make our own service better for you:
Active Trail – we store our client contact details for newsletters, announcements, and usability testing invite purposes. They can opt-out of these at any time.
PayPal – we use Paypal as one of our payment processor. During checkout, a client will provide login information and credit card info. This information is processed directly within this gateway payment and we do not save it on our sites.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Who can see my personal information
If you are not a registered client in our site, there is no personal information we have or can see about you.
If you are a client with a Toolset account, your personal information can be accessed by:
- Our System administrators.
- Our supporters when they need to (in order to provide support) get the information about the client accounts and access.
How we protect your data and what data breach procedures we have in place
We protect customer data with the following site features:
- We are entirely using SSL/HTTPS throughout all our sites. This encrypts our user communications with the servers so personal identifiable information is never captured by third parties without authorization.
- Databases are sanitized (actual user personal details are removed) before deploying to development or testing environment.
In case of a data breach, System administrators will immediately go through affected users and will attempt to reset passwords if needed after informing the user.
Visitor comments may be checked through an automated spam detection service.
What rights you have over your data
If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us.
You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being currently our customer (i.e. basic account information like an email address).
For these requests, please use this form.
We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.